PRIA – RETURN & EXCHANGE POLICY

1. Returns Period

At PRIA, we want you to shop with confidence.

You may request a return or exchange within 14 days from the date your order is delivered.

2. Conditions for Returns

To be eligible for a return, items must meet the following conditions:

• Unworn, unwashed, and in perfect condition
• All original tags must be attached
• Returned in the original packaging, or similar packaging that protects the item
• Free from stains, odours, or any signs of wear

PRIA reserves the right to refuse returns that do not meet these conditions.

3. Size Exchanges

We understand that finding the perfect fit is important.

Size exchanges are accepted within 14 days of delivery, provided the item is in perfect condition.

Once the returned item has been received and approved, we will dispatch the requested size, subject to stock availability.

4. Return Costs

• First size exchange: free of charge
• Returns for refund: return shipping costs are the responsibility of the customer

The cost of return shipping will be deducted from the final refund amount.

5. How to Request a Return or Exchange

To initiate a return or exchange:

Please contact us at [customer support email] and include:

• Your order number
• The item(s) you wish to return or exchange
• Reason for return (optional)

We will provide you with the next steps and return instructions.

Once we receive and inspect the item(s), we will proceed with the exchange or refund.

6. Refunds

Once your return has been received and approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to be processed, depending on your bank or payment provider

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.

In this case:

• PRIA will cover all return and replacement costs
• You will be offered a replacement or a full refund

8. Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return if:

• The hygiene seal has been removed
• The item shows any signs of use

9. Additional Information

• PRIA is not responsible for items lost or damaged during return transit
• We recommend using a tracked shipping service
• All returns are subject to inspection upon arrival

PRIA – SHIPPING POLICY

1. Order Processing

All orders are processed within 1–3 business days.

During high-demand periods (such as launch), processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times:

• United Kingdom: 2–4 business days
• Europe: 4–7 business days
• International: 7–12 business days

Please note that delivery times are estimates and may vary due to external factors such as customs or courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions during specific campaigns or launches.

4. Duties & Taxes

For orders within the UK and EU, taxes are included where applicable.

For international orders outside these regions:

• Customs duties and import taxes may apply
• These charges are the responsibility of the customer

5. Order Tracking

Once your order has been shipped, you will receive a tracking link via email.

Please allow up to 24 hours for tracking updates to appear.

6. Lost or Delayed Orders

PRIA is not responsible for delays caused by couriers, customs, or incorrect shipping information.

If your order is significantly delayed, please contact us and we will assist you.

PRIA – TERMS & CONDITIONS

1. General

By accessing and using the PRIA website, you agree to these Terms & Conditions.

We reserve the right to update or modify these terms at any time.

2. Products & Pricing

All prices are displayed in the selected currency and include applicable taxes where required.

We reserve the right to:

• Modify prices at any time
• Discontinue products without notice

3. Orders

Once an order is placed, you will receive a confirmation email.

PRIA reserves the right to cancel or refuse any order if:

• Fraud is suspected
• There are stock or pricing errors

4. Payments

We accept secure payment methods including:

• PayPal
• Credit/Debit cards

All transactions are processed securely through trusted payment providers.

5. Intellectual Property

All content on this website, including:

• Images
• Branding
• Text

is the property of PRIA and may not be used without permission.

6. Limitation of Liability

PRIA is not liable for:

• Indirect or incidental damages
• Delays outside our control
• Misuse of products 

PRIA – PRIVACY POLICY

1. Personal Information

When you use our website, we may collect:

• Name
• Email address
• Shipping and billing address
• Payment details (processed securely)

2. How We Use Your Information

Your information is used to:

• Process and deliver orders
• Communicate with you
• Improve your shopping experience
• Send marketing communications (if you opt in)

3. Data Protection

We take appropriate measures to protect your personal data and ensure it is handled securely.

Your payment information is never stored directly by PRIA.

4. Third Parties

We may share your information with trusted third parties, such as:

• Payment providers
• Shipping partners

Only to the extent necessary to complete your order.

5. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion of your data

To do so, contact us at info@priaactivewear.fit.

6. Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the link in our emails.

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