{"id":9,"date":"2026-06-19T11:35:22","date_gmt":"2026-06-19T11:35:22","guid":{"rendered":"https:\/\/orchid-narwhal-232945.hostingersite.com\/?page_id=9"},"modified":"2026-10-03T07:09:08","modified_gmt":"2026-10-03T07:09:08","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/priaactivewear.fit\/es\/return-exchange-policy\/","title":{"rendered":"Return &amp; request a refund"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1 data-section-id=\"130qrr8\" dir=\"auto\" data-start=\"714\" data-end=\"733\" class=\"PDq2pG_selectionAnchorContainer\">RETURNS &amp; REFUNDS<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/h1>\n<p dir=\"auto\" data-start=\"735\" data-end=\"874\">We hope you love your PRIA pieces, but if something isn\u2019t quite right, you can request a return within <strong data-start=\"838\" data-end=\"873\">14 days of receiving your order<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"876\" data-end=\"977\">Once you have requested your return, you will have a further <strong data-start=\"937\" data-end=\"976\">14 days to send the item back to us<\/strong>.<\/p>\n<h3 data-section-id=\"qj4ss7\" dir=\"auto\" data-start=\"979\" data-end=\"1006\">How to Request a Return<\/h3>\n<p dir=\"auto\" data-start=\"1008\" data-end=\"1044\">To request a return, please contact:<\/p>\n<p dir=\"auto\" data-start=\"1046\" data-end=\"1073\"><strong data-start=\"1046\" data-end=\"1073\"><a data-start=\"1048\" data-end=\"1071\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@priaactivewear.fit<\/a><\/strong><\/p>\n<p dir=\"auto\" data-start=\"1075\" data-end=\"1090\">Please include:<\/p>\n<ul data-start=\"1092\" data-end=\"1175\">\n<li data-section-id=\"1ltdx4k\" data-start=\"1092\" data-end=\"1111\">Your order number<\/li>\n<li data-section-id=\"ofqrc1\" data-start=\"1112\" data-end=\"1144\">The item(s) you wish to return<\/li>\n<li data-section-id=\"1lhd9n6\" data-start=\"1145\" data-end=\"1175\">Reason for return (optional)<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"1177\" data-end=\"1298\">Our Customer Service team will provide you with the return instructions and <strong data-start=\"1253\" data-end=\"1297\">PRIA will cover the return shipping cost<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"1300\" data-end=\"1356\"><strong data-start=\"1300\" data-end=\"1356\">Please do not send your return before contacting us.<\/strong><\/p>\n<h3 data-section-id=\"1tds7bg\" dir=\"auto\" data-start=\"1358\" data-end=\"1379\">Return Conditions<\/h3>\n<p dir=\"auto\" data-start=\"1381\" data-end=\"1404\">Returned items must be:<\/p>\n<ul data-start=\"1406\" data-end=\"1667\">\n<li data-section-id=\"1htl1lk\" data-start=\"1406\" data-end=\"1462\">Unwashed and unworn, other than being tried on for fit<\/li>\n<li data-section-id=\"w0ulci\" data-start=\"1463\" data-end=\"1505\">Returned with all original tags attached<\/li>\n<li data-section-id=\"flmpcl\" data-start=\"1506\" data-end=\"1581\">Free from stains, odours, make-up, deodorant marks or other signs of wear<\/li>\n<li data-section-id=\"uw1z0l\" data-start=\"1582\" data-end=\"1667\">Returned in the original packaging where possible, or suitable protective packaging<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"1669\" data-end=\"1896\">You may try on your PRIA pieces as you would in a store. If an item has been handled beyond what is reasonably necessary to check its fit and condition, this may affect the amount refunded. <span class=\"contents\" data-content-reference-start=\"1854\" data-content-reference-end=\"1887\"><span class=\"\" data-state=\"closed\"><\/span><\/span><\/p>\n<h3 data-section-id=\"1pxje57\" dir=\"auto\" data-start=\"1898\" data-end=\"1909\">Refunds<\/h3>\n<p dir=\"auto\" data-start=\"1911\" data-end=\"2022\">Once your return has been received and checked, your refund will be issued to your <strong data-start=\"1994\" data-end=\"2021\">original payment method<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"2024\" data-end=\"2303\">Where required by applicable consumer law, a full order cancellation will also include the original standard delivery charge. Any additional cost for a premium or express delivery option is not refundable beyond the standard delivery amount. <span class=\"contents\" data-content-reference-start=\"2257\" data-content-reference-end=\"2289\"><span class=\"\" data-state=\"closed\"><\/span><\/span><\/p>\n<p dir=\"auto\" data-start=\"2305\" data-end=\"2390\">Please allow additional time for your bank or payment provider to process the refund.<\/p>\n<h3 data-section-id=\"gbiesu\" dir=\"auto\" data-start=\"2392\" data-end=\"2405\">Exchanges<\/h3>\n<p dir=\"auto\" data-start=\"2407\" data-end=\"2458\"><strong data-start=\"2407\" data-end=\"2458\">PRIA does not currently offer direct exchanges.<\/strong><\/p>\n<p dir=\"auto\" data-start=\"2460\" data-end=\"2611\">If you would like a different <strong data-start=\"2490\" data-end=\"2517\">size, colour or product<\/strong>, please return your original item for a refund and place a <strong data-start=\"2577\" data-end=\"2610\">new order through our website<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"2613\" data-end=\"2705\">The new order will be charged at the current product price and the applicable shipping cost.<\/p>\n<h3 data-section-id=\"1gcglv8\" dir=\"auto\" data-start=\"2707\" data-end=\"2745\">Faulty, Damaged or Incorrect Items<\/h3>\n<p dir=\"auto\" data-start=\"2747\" data-end=\"2899\">If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at <strong data-start=\"2871\" data-end=\"2898\"><a data-start=\"2873\" data-end=\"2896\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">info@priaactivewear.fit<\/a><\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"2901\" data-end=\"2996\">Please include your <strong data-start=\"2921\" data-end=\"2995\">order number, a description of the issue and photographs where helpful<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"2998\" data-end=\"3087\">PRIA will assist you with the appropriate solution and cover any applicable return costs.<\/p>\n<h3 data-section-id=\"fh0v9c\" dir=\"auto\" data-start=\"3089\" data-end=\"3102\">Important<\/h3>\n<p dir=\"auto\" data-start=\"3104\" data-end=\"3204\">Please keep your <strong data-start=\"3121\" data-end=\"3166\">proof of postage and tracking information<\/strong> until your return has been completed.<\/p>\n<p dir=\"auto\" data-start=\"3206\" data-end=\"3286\">Nothing in this Returns &amp; Refunds Policy affects your statutory consumer rights.<\/p>\n<p>\u00a0<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":229908,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":6,"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":230033,"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/pages\/9\/revisions\/230033"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/media\/229908"}],"wp:attachment":[{"href":"https:\/\/priaactivewear.fit\/es\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}